THIS IS HOW WE HELP
We're that extra pair of ears
Always ready to listen and support your business and customers with professionalism, empathy, and attention to detail, leaving you and your customers feeling heard and valued.
01
SCHEDULE APPOINTMENTS
Lets customers book appointments for HVAC maintenance, plumbing repairs, electrical inspections, or sales lead. And includes features like sending reminders and easy rescheduling.
02
DISPATCH TO FIELD TEAM
After receiving and logging service calls from customers, jobs are assigned to the appropriate on-call technicians according to their location, expertise, and availability that you set.
03
AFTER HOURS SUPPORT
This service offers customers access to assistance outside of normal working hours. This is crucial for emergency repairs.
04
LIVE CALL TRANSFER
A feature that allows customer calls to be directed in real-time to the most appropriate expert. This ensures customers get the most accurate, immediate assistance without unnecessary delays.
WHY GRAYER?
Benefits and Value
For starters there is no B.S. We're a family owned business that's ready to roll up our sleeves and get the job done.
01
Customer-Centric Focus
Grayer has the expertise to handle sensitive situations like disputes in a way that protects your company’s reputation.
02
Reduce Labor Cost
We help reduce costs related to maintaining an internal team, including salaries, benefits, commission and office space.
03
When Experience Matters
With Grayer as your dedicated partner we have been in the call center trades for over a decade and no how to provide your customers with an exceptional experience.
ALWAYS CONNECTED
BY PHONE
Just forward your phone to a dedicated line and we'll take it from there.
BY EMAIL
Email notifications improve communication, and enhance transparency in various processes
BY SMS MESSAGING
SMS notifications enable real-time communication, to keep field technicians informed.